T&C's

This booking forms a contract with Iconic Limousines once it has been accepted either verbally, via email or online booking portal.

The hirer accepts that they agree with the terms and conditions, and are making this booking subject to those terms and conditions

Definitions
 “Agreement” means these terms, the terms stated overleaf, together with specific hire details stated overleaf.
“Cancellation” means any cancellation by you, of our services, after we have accepted your booking.
“Hire Period” means the period of time set out in a booking and stated overleaf, or as amended by agreement.
“Passenger” means any person who uses the services, or who enters the vehicle with the consent of another passenger, or of the person, or company booking our services
“Price” means the price for the services set out in the booking.
“Services” means the services of a Chauffeur driven vehicle.
 “Vehicle” means the vehicle stated at the time of booking, or a replacement vehicle if for any reason the vehicle booked cannot be provided.
“Unacceptable Behavior” means any behaviour considered to be unacceptable by the chauffeur including refusing to wear a seatbelt, leaning out of the window of the vehicle, attempting to exceed the maximum permitted number of passengers, smoking in the vehicle, being under the influence of excessive alcohol or under the influence of or in possession of any illegal substance, being violent aggressive or abusive, being a danger to himself or any other person, being excessively rowdy, provoking persons in the party to commit violent acts, or being in any way unfit to travel.
If there is any conflict between the booking and these terms, the provisions of the booking shall prevail.

Bookings and cancellations
The Platinum Chauffeur will make every effort to accommodate changes to booking details, however, the rate stated includes only the pickups, drop-offs and the complimentary waiting periods as stated overleaf.
Any additional stopovers, destination deviations or waiting delays incurred will be at the discretion of the chauffeur and will be subject to additional charges as specified by Iconic Limousines. Any request to increasing the duration of hire may not be possible due to prior bookings and can only be approved by the chauffeur or the IL reservations department on 0424 580 115.
In the event a client requests an earlier pickup time within the 6 hours cancellation period, Iconic Limousines is under NO obligation to facilitate the request if the requested vehicle or any other vehicle is unavailable at the requested time. The original booking and charges will apply if the client decides to cancel the booking. 
Cancellation charges will apply if cancellation is at late notice. If a notice of cancellation is received within 12 hours of the pickup, the full cost of the journey will be payable.
Online bookings should be made with at least 24 hours’ notice. For bookings within 24 hours please call 0424 580 115

Performance of Services
Iconic Limousines aims to perform our services to the highest standard achievable. Please contact us if you have any complaints or suggestions.
Iconic Limousines Chauffeurs will drive within the required speed limits or at a suitable speed in relation to the road type and conditions and you should not ask them to exceed speed limits. Unless we have agreed that a particular route should be used, our chauffeur may use any route to a destination that in their opinion is the best and most convenient route, whether or not it is actually the shortest route.
No person other than employees or representatives of Iconic Limousines may drive the vehicle.
The chauffeur will endeavour to adhere to the pre-arranged itinerary/pick up/drop off times, and to any reasonable requests of the passengers, However, we cannot be held responsible for loss or inconvenience from delays and prolonged journey durations, due to circumstances beyond their control. i.e. traffic, adverse weather conditions etc. These reasonable requests may incur extra charges due to time delays or excess kilometres.

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Vehicles
Wherever reasonably possible the vehicle type selected by the client at the time of booking shall be used. However, we reserve the right to supply an alternative vehicle in the unlikely event of vehicle breakdown or due to circumstances out of our control. We will make every possible attempt to supply a replacement vehicle as quickly as possible. If a replacement cannot be supplied, a full refund of any hire fees will be paid.

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Luggage
All property and luggage always remain’ the responsibility of the passengers. We accept no responsibility or liability for any loss or damage, no matter how caused, either whilst in transit or when left in the vehicle.
It is hirer’s responsibility when booking a vehicle, it has sufficient space and weight allowance to accommodate the luggage to be carried. It is advisable to register the number and size of your luggage at the time of booking.
We reserve the right to refuse the carriage of luggage if in the chauffeur’s judgment the volume or weight is excessive.

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Passenger Behavior
The client is held responsible for the behaviour of all passengers, and for informing them of the provisions of this agreement. They are responsible for ensuring that their passengers’ conduct does not threaten their own, the drivers or any other person’s safety. Seatbelts must be worn at all times whilst the vehicle is in motion. You will indemnify Iconic Limousines for any losses, costs or expenses caused by any passenger on demand, whether or not we have first made a claim against that passenger. All vehicles are strictly ‘no smoking’
You accept responsibility and will indemnify us for any internal or external damage to, or loss of the vehicle or any of our property caused or incited to be caused by you or any Passenger no matter how the damage is caused.
You will pay for all cleaning costs if any passenger causes any spillage, is sick in the vehicle, or in any other way causes the cleanliness of the vehicle to be of a lower standard than at the pickup time. The standard cleaning charge is $400.00 plus GST
In the unlikely event that any of the above events occur, you hereby authorise payment to be debited from the credit/debit card used initially to secure the booking, or agree to immediate payment by other means, after being presented with written/photographic evidence of damage/loss of subsequent hire fees.

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Price of the Service
The price for the services is as set out in the booking, subject to amendment in accordance with this agreement.
If a fixed price for services has been agreed, this may be increased by an amount in accordance with the standard hourly rate at the relevant time and type of vehicle in use for any delay or increase in the agreed hire period in the following circumstances:
Any delay caused by you or any passenger for any reason.
Airport collection delays, where flight delay information has only been reported after the chauffeur has set out on his journey to the airport.
Any amount due from delays will be added to, and form part of the price.
Unless otherwise agreed the price quoted in the booking is exclusive of the following and will be payable in addition where applicable:

• Waiting time will apply after the complimentary waiting period has lapsed.

• Waiting time is charged at 15-minute increments of the standard vehicle rate

• 45 min complimentary waiting time from International Airports, calculated from flight landing time

• 30 min complimentary waiting time from Domestic Airports, calculated from flight landing time

• Prices include 15 minutes complimentary waiting time from all other pick up points

• Cancellations made within 12hrs of booking will incur 100% charge

• Major Sporting / Special Event Transfers will incur a 75% surcharge

• All transfers between 2300 and 0600 incur 30% loading

• All transfers on Public Holidays incur a 30% loading

• All Baby Seats, Baby Capsules & Booster Seats – $15.00

• Additional Stopovers – Incur additional charges.

• In the event a The Iconic Limousines driver cannot locate the hirer, it is your responsibility to contact Iconic Limousines to locate the driver. If the hirer abandons the transfer or seeks alternative transport, the charges will still apply.

Refunds
If a booking has been paid in full and a refund is agreed – any payments made online will be refunded through the same method back to the payment card used only.

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Terms of Payment
Payment can be made with MasterCard, Visa Credit or American Express as well as Debit cards. Payments are taken via Stripe secured booking system. (Credit card charges apply)
If you do have a corporate or credit account with us, payment is required 30 days following the date of the invoice unless otherwise agreed in writing. Payment by the end of the month following the date of the invoice upon application.

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Warranties and Liability
Iconic Limousines warrant that our services will be performed using reasonable care and skill.
Our total liability to you shall not exceed the lesser of the price or money actually received from you for the services in respect of which a claim has been made and we shall have no liability to you for loss of profits, goodwill, reputation, business contracts, revenue, production, anticipated savings, nor from losses arising from third party claims which arise in connection with the services nor any other losses or expenses and we shall have no liability to you for any indirect, special or consequential loss, damage costs or expenses including labour, or the hiring of a replacement vehicle.
The company has Public liability covering passengers for a maximum of $20,000,000.00

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Miscellaneous
We may subcontract, assign or transfer our obligations or rights to a competent third party or to any associated company whether in whole or part. You may not assign or transfer any of your rights or obligations without our written consent.

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Discrimination
We operate a strict policy of non-discrimination for race, religion, sexual orientations, health and disability and all other areas of discrimination.

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Children in vehicles
For all bookings that include a child, the hirer must confirm the age of the child/children and the type of child restraint required prior to the start of the journey.
The restraint must conform to the laws set down in all Australian States and Territories

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Animals in vehicles
We will accept registered personal assistance dogs with their owners, however, this should be advised to the company at the time of booking the service. The company reserves the right to refuse the transportation of animals except for the above mentioned

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Complaints
Complaints regarding Iconic Limousines drivers, staff or vehicles, should be made via to Iconic Limousines.